Return & Refund Policy

 

At Showmeyourmumul.shop, we want you to be happy with your purchase. This Return & Refund Policy explains the conditions and procedures that apply to returns, refunds, exchanges, cancellations, damaged products, incorrect products, and other order-related issues.

This policy applies to purchases made through https://showmeyourmumul.shop.

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted under the laws applicable to your purchase.

1. Return Period

We accept eligible returns requested within 30 calendar days from the date your order is delivered.

To start a return, please contact us at:

info@showmeyourmumul.shop

Your return request should include your order number, the product you wish to return, and the reason for the return.

If the laws applicable to your purchase provide a mandatory cancellation, withdrawal, return, refund, or other consumer right that is longer or different from the period stated above, those legal rights will apply.

2. General Return Conditions

Unless otherwise required by applicable law, returned products should meet all of the following conditions:

• The item must be unworn and unused.
• The item must not have been washed, dry-cleaned, altered, tailored, repaired, or modified.
• The item must be in reasonably resalable condition.
• Original tags and labels should remain attached where applicable.
• Original packaging and accessories should be included where reasonably possible.
• The item must not contain makeup, perfume, deodorant, food, stains, smoke odor, pet hair, or other signs of wear.
• Shoes and accessories must not show signs of use where applicable.
• Products must be securely packaged for return shipment.

Customers may reasonably inspect or try on clothing to determine whether it is suitable. Reasonable inspection does not automatically make an item ineligible for return. However, use beyond reasonable inspection may affect return eligibility or the amount refunded where permitted by applicable law.

3. Dresses and Special-Occasion Clothing

Our store offers dresses, guest dresses, bridesmaid dresses, bridalwear, and other special-occasion clothing.

These products may include delicate fabrics, lace, embroidery, sequins, beads, embellishments, decorative elements, structured materials, or other details that require careful handling.

For these products, customers should take particular care when trying them on.

Wedding dresses, bridesmaid dresses, guest dresses, and formal dresses should not be worn to an event before being returned.

Products that have been altered, hemmed, resized, tailored, repaired, or otherwise modified by the customer may not qualify for a voluntary return where permitted by applicable law.

This restriction does not affect statutory rights relating to defective, damaged, incorrectly supplied, or misdescribed products.

4. Swimwear and Hygiene-Related Products

For hygiene reasons, swimwear and other products designed for close contact with the body may have additional return conditions where permitted by applicable law.

Customers should try on swimwear over suitable underwear and should not remove hygiene liners or protective seals where applicable.

Swimwear that has been worn, washed, soiled, or otherwise used may not be eligible for a voluntary return where applicable law permits such restriction.

If swimwear is defective, damaged, incorrectly supplied, or otherwise subject to a mandatory legal remedy, the applicable statutory rights remain unaffected.

5. Bridalwear and Bridesmaid Dresses

Wedding dresses and bridesmaid dresses are special-occasion garments and should be handled carefully.

Customers should inspect the product as soon as reasonably possible after delivery.

Before an event, customers should check:

• Size and fit.
• Color.
• Style.
• Decorative details.
• Zippers, buttons, fastenings, and closures.
• Embroidery, lace, beading, or other embellishments.

Any alterations should be performed only after the customer is satisfied with the product and intends to keep it.

Once a product has been professionally or personally altered, it may no longer be eligible for a voluntary return where permitted by law.

6. Children's Clothing

Children's clothing may be returned under the same general return conditions stated in this policy unless a particular product is identified as non-returnable or applicable law provides otherwise.

Please ensure that children's clothing is returned clean, unworn, undamaged, and with applicable tags and packaging intact.

For safety reasons, customers should inspect children's clothing before use and ensure that any applicable care and product instructions are followed.

7. Accessories

Accessories may be returned where they meet the applicable return conditions.

Accessories that are worn, damaged, altered, or otherwise unsuitable for resale may be excluded from voluntary returns where permitted by law.

Where an accessory is defective, damaged, incorrectly supplied, or does not conform to the order, we will provide an appropriate remedy in accordance with applicable law.

8. Final Sale and Promotional Products

If a product is clearly identified on the product page as Final Sale, voluntary returns may not be accepted where permitted by applicable law.

Discounted or promotional products are not automatically excluded from statutory consumer rights.

If a sale item is defective, materially misdescribed, incorrectly supplied, or otherwise subject to a mandatory legal remedy, we will handle the matter in accordance with applicable law.

9. Personalized or Customized Products

Products specifically personalized, customized, altered, or produced according to customer-specific requirements may not be eligible for cancellation or voluntary return where applicable law permits such exclusion.

This does not affect mandatory rights relating to defective, damaged, incorrectly supplied, or non-conforming products.

10. Defective, Damaged, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at:

info@showmeyourmumul.shop

Please provide:

• Your order number.
• Your name.
• The name of the affected product.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the outer packaging and shipping label where relevant.

We may request additional information or photographs so that we can investigate the issue.

Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, partial refund, return authorization, or another appropriate remedy.

If the problem is caused by an error on our part or a legally recognized product defect, we will handle reasonable return shipping costs in accordance with applicable law.

11. How to Request a Return

To request a return, please email:

info@showmeyourmumul.shop

Please use the subject line Return Request and include your order number.

Do not send a return package before receiving return instructions from us.

Our return address may differ from our customer-service address depending on the fulfillment and return arrangements applicable to your order.

The return address provided in our return instructions is the address that should be used for the authorized return.

12. Return Shipping Costs

We provide free standard shipping on all orders.

Free outgoing shipping does not automatically mean that voluntary return shipping is free.

For voluntary returns, including returns because of a change of mind, size preference, color preference, style preference, or similar reasons, the customer may be responsible for the cost of return shipping unless otherwise stated or required by applicable law.

If an item is defective, damaged, incorrectly supplied, or otherwise subject to a legally required remedy, we will handle return shipping costs in accordance with applicable law.

13. Return Shipping Method

Customers returning products should use a secure and reasonably trackable shipping service.

We recommend retaining the shipping receipt and tracking information until the return has been received and the refund has been completed.

We are not responsible for voluntary returns that are lost in transit